Feedback
Guiding Pathways values your feedback.
In order for us to give you the best possible service, we’d love to hear from you. There are various ways you can get in contact with us to provide feedback.
Feedback Options
- Fill in the online feedback form at the bottom of this page.
- Alternatively you can download a printable feedback form and email it to admin@guidingpathways.com.au or post it to us at:
Guiding Pathways
903a South Road
Clarence gardens SA 5039
First Steps
In the first instance, a concern or complaint can be raised with your clinician if you wish. Alternatively, you may feel more comfortable raising the concern with one of the Guiding Pathways co-directors;
- Carolyn Cole
carolyn.cole@guidingpathways.com.au - Christian Parente
christian.parente@guidingpathways.com.au
NDIS Contacts
The NDIS Quality and Safeguards Commission is an independentent agency established to improve the quality and safety of NDIS supports and services. If you are unhappy with how your complaint/concern is addressed, or if you don’t want to talk to Guiding Pathways you can contact the NDIS Quality and Safe Guards Commission;
- Phone: 1800 035 544
- Website: ndiscommission.gov.au
Or drop into your local NDIS office. For Information about how to make a complaint through the commission, please visit their complaints page:
You may seek support from family, a friend or an independent advocate when making a complaint. For further information about disability advocacy please visit the NDIS Commission website disability advocacy page:
Easy Read Policies
Guiding Pathways has developed easy read and pictorial versions of our policies to help you know your rights and our reponsibilities. Please click on the links below to access our policies.
- Easy read communicaton confidentiality and privacy
- Easy read complaints and compliments
- Easy read individual programs
- Pictorial communication privacy
- Pictorial complaints and compliments
- Pictorial individual programs and behaviour support
If you wish to read the full version of our policies, please contact our office and we will provide you with a copy: admin@guidingpathways.com.au